Patient Access Representative Lead

Mass General Brigham•Salem, MA

4d•$26 - $36•Remote

About The Position

Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Leads support staff by functioning as a go-to for day-to-day questions, assists with staff scheduling and providing daily assignments, trains staff, and provides input for performance evaluation.

Requirements

High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred
Registration, Admissions, Billing or related experience 3-5 years required
Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
Excellent customer service skills, including active listening, empathy, and effective communication.
Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
Proficiency in Microsoft Office and electronic medical record systems.

Nice To Haves

Associate's Degree Related Field of Study preferred

Responsibilities

Leads staff by providing daily assignments, resolving daily questions/challenges, and supporting staff development.
Trains and mentors patient access staff and provides input to managers regarding staff performance.
Greet patients and provide them with exceptional customer service and support.
Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
Stay up to date on healthcare regulations and policies and apply them in daily operations.