Patient Access Representative Lead

SSM Health • St. Louis, MO

3d • Onsite

About The Position

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding. You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer competitive pay and benefits, career development opportunities within a large, integrated health system, and supportive leadership and a collaborative team environment. Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Requirements

• High School diploma/GED or 10 years of work experience
• Two years' experience
• Experience with Patient Access/ Registration
• Experience with EHR
• Experience with medical insurance
• Customer Service experience preferred

Nice To Haves

• Experience with Patient Access/ Registration
• Experience with EHR
• Experience with medical insurance
• Customer Service experience

Responsibilities

• Leads or coordinates shift operations of assigned activities, resources, and staff.
• Serves as a technical or functional resource and performs similar duties with staff.
• Assigns, monitors and reviews progress of work.
• Monitors and reports compliance with policies and/or procedures.
• Oversees and evaluates orientation and training of assigned associates.
• May provide input in the review and evaluation of staff performance.
• Performs the duties of a Patient Access Representative.
• Performs other duties as assigned.

Benefits

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment
• Paid Parental Leave: eligible team members receive one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED