Patient Access Representative - Lead (Day Shift) New Northeast Emergency Department

Lexington Medical Center • Forest Acres, SC

1d • Onsite

About The Position

Lexington Health is seeking a Patient Access Representative - Lead for their new Northeast Emergency Department opening in Spring 2027. This full-time day shift position (7:00 am - 7:00 pm) involves greeting and registering patients for Emergency Care Services, obtaining necessary demographic and financial information for accurate billing and medical records, and securing all appropriate signatures and consents. The ED Lead will also oversee the operations of ED Registration in the absence of Patient Access Leadership, reporting any issues to leadership.

Lexington Health is a large healthcare network in West Columbia, South Carolina, including a teaching hospital, multiple medical centers, physician practices, and various specialized care facilities. They are recognized as a top employer and healthcare provider in the region.

Requirements

• High School Diploma or Equivalent
• 1 Year of experience in healthcare setting and/or Customer Service area
• Experience with personal computers (PC's)
• Familiar with medical terminology and billing
• Must have intermediate business writing skills in order to produce original correspondence to internal and external customers.
• Effectively compose appropriate electronic mail correspondence, etc.

Responsibilities

• Greet and register patients presenting for Emergency Care Services.
• Obtain all necessary demographic and financial information to complete the registration process.
• Ensure legal and accurate billing and medical record input.
• Obtain all appropriate signatures and consents.
• Oversee the operation of the ED Registration in the absence of Patient Access Leadership.
• Verify demographic and financial information for accuracy of patient's Medical Record.
• Collect and accurately report Point of Service Collections.
• Interview patients and/or their representatives to obtain demographic and financial information at the bedside.
• Obtain proper consent on adults as well as minors.
• Obtain necessary signatures for registration.
• Obtain copies/scanning of picture ID (if available) and insurance cards.
• Responsible for assigned zone(s) until properly relieved, potentially staying after assigned shift.
• Communicate face-to-face and by phone with patients and their representatives.
• Obtain Workers Compensation information at the time of registration and verify as needed.
• Maintain a complete understanding and working knowledge of policies and procedures regarding collection of insurance data.
• Document all situations that arise out of the ordinary.
• Secure translators for patients or other parties requiring assistance.
• Assist the Supervisor with training new employees.
• Provide input on critical elements to the Supervisor for staff evaluations.
• Assist the Supervisor in scheduling and staffing needs.
• Assign and monitor duty roster boards, reporting any issues or concerns to their immediate Supervisor.
• Maintain professional appearance, communications, and knowledge.
• Accept chain of command, supervision, and constructive criticism.
• Speak positively about LMC, the department, other employees, and guests.
• Contribute to teamwork and create harmonious relations with others.
• Display a positive attitude toward job duties and assigned tasks.
• Discourage gossip and treat others as they wish to be treated.
• Receive incoming phone calls and route them appropriately or take detailed messages.
• Maintain professional communications with all departments within the Lexington Medical Center community.
• Attend monthly department meetings or read, sign, and return meeting minutes via email if unable to attend.
• Perform all other appropriate activities as directed by the Management Team.
• Perform all other duties as assigned by authorized personnel or as required.
• Maintain an optimistic and professional image and exhibit excellent customer relations.
• Show courtesy, compassion, and respect.
• Conform to service expectations and "House Rules".
• Attend departmental approved training sessions to maintain the position.
• Demonstrate ability and willingness to adapt to special circumstances such as patient emergencies, disasters, and/or staffing issues.
• Monitor patient flow to ensure timely registrations.
• Demonstrate appropriate communication skills to all patients/patients' representatives and respond to all customers/patients requests/needs.
• Possess and exhibit the ability to listen, communicate non-verbally as appropriate and to positively influence others.
• Possess the ability to appropriately prioritize and perform multiple tasks at one time, as well as modifying plans and approaches based on changing situations and needs.
• Project a pleasant, professional appearance and alert attitude.
• Work independently or in conjunction with nursing or other personnel.
• Possess and exhibit appropriate interviewing, communication, and negotiation skills.
• Work closely with the ED Department during disaster team drills and enactments.
• Be available to quickly respond to disaster codes and appropriately carry out duties.
• Understand staffing responsibilities as set forth by their immediate Supervisor.

Benefits

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• 403(b) match plan (LHI matches dollar for dollar up to 6%)
• Employer paid life insurance – equal to 1x salary
• Supplemental life insurance option
• Adoption assistance
• Employer paid short-term disability coverage after 90 days of eligible employment
• Employer paid long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED