Patient Access Representative III - PAS Pre Service Center

ECU Health Medical Center • Greenville, NC

4d • $17 - $25

About The Position

The Patient Access Representative III is responsible for creating the first impression of ECU Health’s services for patients, families, and other external customers. The role performs pre-arrival duties related to pre-registration and financial clearance for outpatient and inpatient services. It collects demographic and financial information to support payment of hospital bills by third-party payers or patients, verifies insurance eligibility, coordinates referrals, and secures authorizations. The representative acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Requirements

• High school diploma or equivalent (GED) or higher.
• 2 to 4 years of registration, scheduling, and insurance authorization experience within a healthcare setting.
• 5 years of customer service experience.
• Excellent written and oral communication, attention to detail, organization, and multitasking skills.
• Proficient computer skills, including experience with Microsoft Office applications such as Outlook, Word, and Excel.

Nice To Haves

• Associate degree preferred.
• Bachelor’s degree preferred.
• Experience with EPIC and medical office workflows.
• Insurance verification experience.

Responsibilities

• Perform pre-arrival duties related to pre-registration and financial clearance for outpatient and inpatient services.
• Collect demographic and financial information to support payment of hospital bills by third-party payers or patients.
• Verify insurance eligibility.
• Coordinate referrals.
• Secure authorizations.
• Act as the primary liaison for patients receiving professional and hospital services at ECU Health.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED