Patient Access Representative III - Cardiology Outpatient Unit
About The Position
The Patient Access Representative III creates the first impression of ECU Health’s services for patients, families, and other external customers. The role may perform pre-arrival duties related to pre-registration and financial clearance for outpatient and inpatient services. It collects demographic and financial information to help ensure hospital bills are paid by a third-party payer or the patient, verifies insurance eligibility, coordinates referrals, and secures authorizations. The representative acts as the primary liaison for patients receiving professional and hospital services at ECU Health. This is a full-time, day-shift position scheduled from 8:00 a.m. to 4:00 p.m. The pay range is $17 to $24.74.
Requirements
- High school diploma or equivalent (GED) or higher.
- Two to four years of registration, scheduling, and insurance authorization experience in a healthcare setting.
- Five years of customer service experience.
- Excellent written and oral communication, attention to detail, organization, and multitasking skills.
- Proficient computer skills, including experience with Microsoft Office applications such as Outlook, Word, and Excel.
Nice To Haves
- Associate degree.
- Bachelor’s degree.
- Experience with EPIC and medical office workflows.
- Insurance verification experience.
Responsibilities
- Perform pre-arrival duties related to pre-registration and financial clearance for outpatient and inpatient services.
- Collect demographic and financial data to help ensure hospital bills are paid by a third-party payer or the patient.
- Verify insurance eligibility.
- Coordinate referrals.
- Secure authorizations.
- Act as the primary liaison for patients receiving professional and hospital services at ECU Health.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
