Patient Access Representative II, Imaging Contact Center, Southbank Plaza

Baptist Health System, Inc.

7d•Onsite

About The Position

Baptist Health is recognized as a top place to work in health care and is the leading provider in Northeast Florida. As a locally governed, faith-based, not-for-profit health system, Baptist Health offers a full spectrum of care through numerous locations and six hospitals. This Full-Time Patient Access Representative II position is based at the Southbank Plaza location in Jacksonville, FL, and focuses on scheduling appointments within the Baptist Health System. The role involves handling a high volume of patient calls, completing registrations, verifying insurance, providing cost estimates, and managing patient collections. Additionally, the position requires working through patient queues and making outbound calls. Performance is evaluated through a monthly scorecard assessing call wrap-up time and quality. The ideal candidate will embody Baptist's Core Values and possess experience in call centers and scheduling.

Requirements

High school diploma (or higher) Required
Call center experience
Scheduling experience

Responsibilities

Registering patients accurately and efficiently
Utilizing multiple systems and interfaces
Cross-Trained in order to work in multiple Imaging Service Lines
Maintaining service excellence to patients and visitors for telephonic encounters
Contributing to PAS Goals as defined annually (Collections, productivity, quality, and call metric objectives, etc.)
Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintaining a professional relationship with all clinical and non-clinical team members
Articulating compliance documentation and ensure completion of required patient consent forms
Maintaining patient privacy in accordance with HIPAA guidelines