Patient Access Representative II

Mass General Brigham•Jamaica Plain, MA

8d•Onsite

About The Position

Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.

Requirements

High School Diploma or Equivalent required
2-3 years experience in a healthcare setting, with a focus on patient access and registration required
Knowledge of medical terminology and insurance verification procedures
Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner
Excellent communication skills, both written and verbal
Ability to work well in a fast-paced environment
Ability to work effectively in a team-oriented setting

Responsibilities

Greet patients and families in a professional and welcoming manner
Verify insurance coverage and pre-authorization requirements
Collect and enter patient demographics and insurance information into electronic medical records
Ensure accurate and complete collection of patient demographic and insurance information
Obtain necessary signatures for consent and authorization forms
Resolve insurance and billing-related issues
Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner
Adhere to all HIPAA regulations and patient confidentiality guidelines