Patient Access Representative II

Medical University of South Carolina • Mount Pleasant, SC

4d • Onsite

About The Position

Under the supervision of the Manager, facilitates accurate and timely completion of registration and all paperwork necessary for patient care. Receives all visitors and patients, answers the main telephone line, assisting callers or transferring the calls to the appropriate individual. Schedules all visits for Mount Pleasant Pediatric After Hours Care & Specialty Clinics. Works closely with physicians, nurses and therapists to provide optimal ambulatory healthcare. Applies guest relations policy to all visitors, patients, physicians and co-workers.

Requirements

• High School Degree or Equivalent
• 1 year of work experience

Responsibilities

• Greets and welcomes patients and families in person or on the telephone.
• Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
• Collects Co-pays and prior patient balances.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Position also involves customer service, message distribution, ancillary scheduling and referrals management.
• Ability to interact with medical professionals and other care team members from diverse cultures and background.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED