Patient Access Representative II
About The Position
Lumexa Imaging is seeking a Patient Access Representative II to join their team. This role is primarily responsible for scheduling ultrasound and X-ray appointments, providing courteous and professional assistance to patients and physician offices during the scheduling and registration process for diagnostic imaging procedures. Key responsibilities include gathering and verifying accurate demographic, insurance, and billing information; scheduling appointments; entering imaging orders; and ensuring all related tasks are completed efficiently and in a timely manner. The Patient Access Representative plays a critical role in supporting a positive patient experience and ensuring seamless coordination between patients, families, and healthcare providers. This position offers a flexible work schedule and work from home eligibility based on performance and business needs.
Requirements
- High school diploma or equivalent
- Previous customer service background required.
- Knowledge of and adherence to company policies and protocols
- Knowledge of and adherence to HIPAA and safety guidelines
- Knowledge of basic level computer skills
- Skill in organizing and prioritizing work and following assignments through to completion
- Skill in written and verbal communication
- Ability to work independently and in a team environment
- Ability to work in a fast-paced environment and meet established deadlines
- Ability to be flexible in schedule and adaptable to constant change
- Ability to effectively handle details with accuracy
- Ability to maintain regular attendance and on-time approval to work as scheduled
- Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
- Ability to resolve service recovery issues and understand when to escalate to the next level
- Ability to remain calm in difficult situations
Nice To Haves
- 1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred.
- Call center or phone experience preferred.
- Experience working with a computerized scheduling system preferred.
- Bilingual preferred
Responsibilities
- Ensures accuracy of patient data entered into the electronic medical record system
- Schedules and confirms ultrasound (US) and X-ray (XR) appointments
- Enters all appointment dates and times into the computerized scheduling system.
- Communicates to patient or patient representative any financial responsibility
- Explains exams/procedures, preparation instructions and location directions to patients and provider office staff
- Acts as a liaison for center operations and centralized authorizations department (i.e., CAD, etc.) as a supportive partner for centralized services
- Contacts referring provider offices to obtain exam orders if necessary
- Handles patient and provider calls (inbound and outbound) via telephone softphone application in a courteous and helpful manner.
- Calmly handles patient experience and customer service issues, escalating to leadership when appropriate
- Other duties as assigned per business need
- Completed and passed the training competency check
- Completed and passed the Supervisor-led knowledge assessment
- Consistently meets Tier 2 performance metrics (CSAT over 90% and AHT under 5 minutes)
- Not on a Final Written Warning or PIP
- Comfortable with scheduling/entering Arthrogram/Barium Swallow appointments
- Experts in scheduling all imaging modalities
Benefits
- competitive compensation program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
