Patient Access Representative II, Patient Access, Part Time, Nights, Baptist South
Baptist Health System, Inc.•South - Main Building, SC
•Onsite
About The Position
Baptist Health is hiring a Patient Access Representative II to join our Patient Access team at Baptist South in Jacksonville, FL. This is a Part-Time opportunity. Scheduled shift, Wednesday/Thursday 6:45pm-7:15am. The Patient Access team plays a critical role in creating a positive patient experience and ensuring accurate and efficient access to care. This role is ideal for a customer-focused professional with healthcare and insurance experience who is comfortable working in a fast-paced environment and supporting patients throughout the registration and access process.
Requirements
- Customer Service Experience (required)
- Healthcare Experience (required)
- 1–2 years Insurance Experience (required)
- High School Diploma or equivalent (required)
Nice To Haves
- Experience in hospital registration or patient access (preferred)
Responsibilities
- Provide exceptional customer service to patients, families, visitors, and other healthcare team members
- Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information
- Verify insurance coverage and collect required patient information and documentation
- Assist patients with questions related to registration, insurance, and the access-to-care process
- Communicate professionally and effectively with patients and internal departments
- Maintain confidentiality of patient information and follow applicable privacy and organizational policies
- Utilize computer systems and patient access technology to accurately document and update patient information
- Support efficient patient flow and contribute to a positive patient experience
- Registers patients accurately and efficiently
- Utilization of multiple systems and interfaces
- Cross-Trained in order to work in multiple patient access areas
- Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
- Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
- Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
- Maintains a professional relationship with all clinical and non-clinical team members
- Able to articulate compliance documentation and ensure completion of required patient consent forms
- Maintains patient privacy in accordance with HIPAA guidelines
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
