Patient Access Representative II, ED Nights, Baptist Silverleaf

Baptist Health System, Inc. • St. Johns, MI

1d • Onsite

About The Position

Baptist Health is a leading healthcare provider in Northeast Florida, recognized as a top place to work. As Jacksonville's only locally governed, faith-based, not-for-profit health system, we offer a comprehensive range of services through 200+ locations and six hospitals, including specialized centers for cancer, heart, neurology, and children's care. Baptist Silverleaf is seeking a Patient Access Representative II to join our Patient Access team. This is a Full-Time, Nights position, working Sunday through Tuesday from 6:45 pm to 7:15 am.

Requirements

• 1-2 years Customer Service Experience Required
• High School Diploma Required

Nice To Haves

• 1-2 years Healthcare experience Preferred
• 1-2 years Insurance experience Preferred

Responsibilities

• Registers patients accurately and efficiently
• Utilizes multiple systems and interfaces
• Cross-trained to work in multiple patient access areas
• Maintains service excellence for patients and visitors through face-to-face and telephonic encounters
• Contributes to PAS Goals (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Articulates compliance documentation and ensures completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED