Patient Access Representative II, Full-Time, ED St. Johns

Baptist Health System, Inc. • Saint Augustine, FL

4d • Onsite

About The Position

Baptist Health is recognized as a top place to work in health care and has been caring for more patients in Northeast Florida than any other provider for over 30 years. As Jacksonville's only locally governed, faith-based, not-for-profit health system, Baptist Health offers a full spectrum of preventive and specialty care through more than 200 locations and six hospitals. Their centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital. The Baptist ED St. John's is seeking a Patient Access Representative II to join their Patient Access team in Jacksonville, FL. This is a Full-Time opportunity with shifts on Thursday - Saturday, from 6:45 PM to 7:15 AM.

Requirements

• 1-2 years Customer Service Experience Required
• High School Diploma Required

Nice To Haves

• 1-2 years Healthcare experience Preferred
• 1-2 years Insurance experience Preferred

Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED