Patient Access Representative II

Medical University of South Carolina • Charleston, SC

1d • Onsite

About The Position

The Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. The Patient Access Services Representative assists in collecting copayments and deductibles, and solves basic billing inquiries.

Requirements

• High school diploma and two years of administrative experience or Associate's degree and one year medical experience or a Bachelor's degree
• Typing speed of 25CWPM and computer experience required.
• Ability to demonstrate excellent communication and interpersonal skills, professional demeanor, and guest relations.
• Ability to operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter.
• Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.
• Ability to perform job functions while standing. (Frequent)
• Ability to perform job functions while sitting. (Frequent)
• Ability to perform job functions while walking. (Frequent)
• Ability to work indoors. (Continuous)
• Ability to work from elevated areas. (Frequent)
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
• Ability to reach in all directions. (Frequent)
• Possess good finger dexterity. (Continuous)
• Ability to fully use both legs. (Continuous)
• Ability to fully use both hands/arms. (Continuous)
• Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
• Ability to see and recognize objects close at hand or at a distance. (Continuous)
• Ability to match or discriminate between colors. (Continuous)
• Ability to determine distance/relationship between objects; depth perception. (Continuous)
• Ability to maintain hearing acuity, with correction. (Continuous)
• Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
• Ability to work in a latex safe environment. (Continuous)
• Ability to maintain tactile sensory functions. (Frequent)
• Ability to maintain good olfactory sensory function. (Frequent)
• Ability to be qualified physically for respirator use, initially and as required. (Continuous)
• Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

Nice To Haves

• Previous healthcare experience preferred.
• EPIC, Medical Terminology, and knowledge of insurance preferred.
• Ability to climb stairs. (Infrequent)
• Ability to work in confined/cramped spaces. (Infrequent)
• Ability to perform job functions from kneeling positions. (Infrequent)
• Ability to squat and perform job functions. (Infrequent)
• Ability to lift and carry 15 lbs. unassisted. (Infrequent)
• Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
• Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)

Responsibilities

• Facilitates accurate and timely completion of registration and distributes all paperwork necessary for patient care.
• Works closely with physicians and nurses to provide optimal ambulatory health care.
• Applies guest relations policies to patients, physicians and co-workers.
• Reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information.
• Works with patients to set up payment arrangements and to arrange/apply for assistance programs.
• Assists in collecting copayments and deductibles, and solves basic billing inquiries.
• Maintains Age Specific Competency based on the age and developmental stage of the patient population for their service.

Benefits

• Continuously seeks self-improvement through various programs and opportunities offered by the Medical Center and UMA (e.g. Human Resources, Information Systems, UPDATES, Administrative Services, Quality Improvement, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level