Patient Access Representative II

Sutter Health•Sacramento, CA

2d•Onsite

About The Position

The Patient Access Representative II serves as the face-to-face point of contact for patients within a hospital setting. This role involves obtaining all necessary information to register and financially clear patients for service delivery. The representative greets patients and family members, verifies relevant information, and enhances the patient experience by providing customer service and demonstrating knowledge of Sutter Health's system and service offerings.

Requirements

HS Diploma or General Education Diploma (GED)
1 year of recent relevant experience.
General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
Working knowledge and understanding of insurance and medical terminology.
Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
Possess verbal and written communication and active listening skills.
Accuracy and attentiveness to detail.
Decision making and problem-solving skills.
Must be able to work concurrently on a variety of tasks/projects in diverse environment.
Ability to meet or exceed targeted customer service, productivity and quality standards.
Computer proficiency skills.
Requires the ability to work with and maintain confidential information.

Responsibilities

Serves as the face to face point of contact for patients.
Obtains all necessary information to register and financially clear patients.
Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery.
Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.