Buckwalter Imaging Center PA Rep II- Mon-Fri 8a-5p

Conifer Health Solutions•Hilton Head, SC

1d•Onsite

About The Position

The Patient Access Representative II is responsible for supporting departmental efficiencies through various duties, including scheduling, registration, patient pre-admission and admission, reception, and discharge functions. This role requires obtaining complete and accurate patient demographic information and employing proper, compliant patient liability collection techniques. The representative will greet patients according to Conifer Standards of Care, provide excellent customer service, complete full patient registration, and adhere to financial and cash control policies. They will also explain and secure necessary hospital and patient legal forms, scan Protected Health Information, and create patient information packets. Additionally, the role may involve assisting with scheduling diagnostic procedures, educating patients on financial liabilities, performing cash reconciliation, securing medical necessity checks, verifying insurance benefits, completing financial clearance work lists, obtaining insurance authorizations, and securing inpatient visit notifications. The position may also include assisting with scheduling and coordinating post-discharge care.

Requirements

Minimum typing skills of 35 wpm.
Demonstrated working knowledge of PC/CRT/printer.
Customer service skills and experience.
Ability to work in a fast-paced environment.
Ability to receive and express detailed information through oral and written communications.
Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department.
High School Diploma or GED required.
0 – 1 year in a Customer Service role.
Must be available to work hours and days as needed based on departmental/system demands.

Nice To Haves

Knowledge of function and relationships within a hospital environment preferred.
Understanding of Third Party Payor requirements preferred.
Understanding of Compliance standards preferred.
Some college coursework is preferred.
0 – 1 year administrative experience in medical facility, health insurance, or related area preferred.

Responsibilities

Greeting patients following Conifer Standards of Care and providing world-class customer service.
Completing full patient registration at the date of service.
Adhering to financial and cash control policies and procedures.
Thoroughly explaining and securing Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
Scanning Protected Health Information and creating and filing patient information packets/folders for upcoming Hospital services.
Assisting with scheduling diagnostic procedures, including entering data in the scheduling system and providing customer appointment instructions.
Educating patients about patient financial liabilities and employing proper, compliant patient liability collection techniques.
Performing Hospital cash reconciliation and secured payment entry in adherence to financial & cash control policies & procedures.
Securing medical necessity checks/verification in accordance with Centers for Medicare & Medicaid services.
Verifying insurance, benefits, coverage & eligibility.
Completing assigned registration financial clearance work lists activities.
Obtaining insurance authorizations for scheduled & unscheduled Hospital services.
Securing inpatient visit notification to payors.
Assisting with scheduling and coordinating post discharge care for patients.
Using proper negotiation techniques to professionally collect money owed by patients/Guarantors.
Building and maintaining collaborative relationships with both internal and external Clients.
Appropriately interpreting physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.