Patient Access Representative II - Per Diem Monday - Friday (Days)

BMC Software•Brighton, CO

7d•$18 - $25•Onsite

About The Position

Under the direction of the Department Manager, this position ensures efficient and effective patient access operations to support the department’s delivery of high-quality patient care. This role contributes to departmental effectiveness by coordinating key front-end functions such as registration, scheduling, and insurance verification to promote a positive patient experience and accurate data capture. This role works under general supervision and exercises independent judgment within established policies and protocols.

Requirements

Associates degree plus one year relevant experience or High School Diploma/GED plus three years relevant experience
Experience with electronic health record, registration & billing systems or ability to learn such systems.
Ability to communicate clearly and effectively with patients, providers, and staff in person and in writing
Ability to apply sound judgment when addressing patient service or information-related issues.
Ability to maintain confidentiality and comply with all privacy regulations.
Ability to organize and prioritize multiple tasks in a fast-paced environment.
Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet.

Nice To Haves

Bachelor’s Degree

Responsibilities

Performs a wide variety of patient-facing duties to ensure excellent patient experience including but not limited to: appointment scheduling, registration, co-pay collection, visit management, collection of compliance and regulatory documents (written consent, ABN, etc.)
Ensures proper functioning of the department through completing tasks including: insurance verification, prior authorization, referral reconciliation, referral processing (urgent and routine) and manages work queues.
Collaborates with Contact Center Team to manage patient calls including: routing calls to the appropriate resource, making follow up outgoing calls to patients and responding to patient inquiries.
Communicates with patients across platforms including phone, text and MyChart.
Collaborates with providers and care team members (community health worker, social worker, nurse) to ensure patient form requests are completed timely.
Manages medical record requests from patients and outside organizations: scans external medical record documents into EHR per protocol.
Provides exceptional customer service to ensure and excellent patient experience
Perform other duties as needed.