Patient Registration Rep II

Trinity Health • Germantown, MD

20h • Onsite

About The Position

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers. Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements. Maintains patient confidentiality and always adheres to hospital privacy and security policies. May be required to enter laboratory and radiology orders, when necessary. Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.

Requirements

• High School graduate or GED
• Ability to communicate clearly and effectively in both verbal and written form.
• Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements.
• Proficiency in the use of computers, specifically Microsoft products and email.
• Typing skills of 45 wpm or higher required.
• Excellent telephone customer service skills.
• Strong interpersonal communication, problem solving and organizational skills.
• Ability to stand for long periods of time.

Nice To Haves

• Fluency in both English and Spanish preferred. Spanish may be required for this position in specific settings.
• Familiarity with third party/insurance payers and medical terminology preferred.

Responsibilities

• Obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.
• Utilizing excellent customer service skills in all dealings with patients, family members, physician offices, third party payers and co-workers.
• Communicating financial/insurance information to case management and financial counseling staff when appropriate.
• Completing all managed care notification requirements.
• Maintaining patient confidentiality and adhering to hospital privacy and security policies.
• Entering laboratory and radiology orders, when necessary.
• Minimizing the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.
• Transporting patients by wheelchair.
• Meeting patient age-specific needs.

Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.
• Referral Rewards Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees