Patient Access Representative II, Baptist MD Anderson

Baptist Health System, Inc.

3d•Onsite

About The Position

Baptist Health is a leading healthcare provider in Northeast Florida, recognized as a top place to work. They offer a full spectrum of care through numerous locations and six hospitals, including specialized centers like Baptist MD Anderson Cancer Center. The BMDA Patient Access Services Department at Baptist MD Anderson is seeking a Full-Time Patient Access Representative II to join their team. This role involves working closely with patients and providers in an office setting, focusing on patient check-ins and check-outs. The department's primary goal is to support MD Anderson patients by managing their medical process, including confirming appointments and working with patient schedules. The ideal candidate will be a hard worker with strong customer service and multitasking skills.

Requirements

1-2 years Customer Service Experience Required
1-2 years Insurance Experience Required
1-2 years Healthcare Experience Required
High School Diploma Required

Nice To Haves

Certified Healthcare Access Associate (CHAA) Preferred

Responsibilities

Registering patients accurately and efficiently
Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
Contributing to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintaining a professional relationship with all clinical and non-clinical team members
Articulating compliance documentation and ensure completion of required patient consent forms
Maintaining patient privacy in accordance with HIPAA guidelines