Patient Access Representative II, Baptist Medical Group, Baptist Southbank

Baptist Health System, Inc.

5d • Onsite

About The Position

Baptist Health is a leading healthcare provider in Northeast Florida, recognized as a top place to work. As Jacksonville's only locally governed, faith-based, not-for-profit health system, we offer a comprehensive range of services through over 200 locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital.

Baptist Medical Group is seeking a Full-Time Patient Access Representative II for our Southbank Plaza location in Jacksonville, FL. This position operates within a call center environment and involves taking full ownership of tasks to ensure successful outcomes, enhance Baptist Health's reputation, and create a positive first impression for patients.

The Patient Access Representative II is responsible for accurate and efficient patient registration, utilizing multiple systems and interfaces, and cross-training to work in various patient access areas. The role requires maintaining service excellence in both face-to-face and telephonic interactions, contributing to annual Patient Access Services (PAS) goals (e.g., collections, Palm Scanning), and possessing a strong understanding of State and Federal regulations such as EMTALA, AHCA, and JCAHO. Additionally, the position involves maintaining professional relationships with clinical and non-clinical team members, articulating compliance documentation, ensuring completion of required patient consent forms, and upholding patient privacy in accordance with HIPAA guidelines.

Requirements

• 1-2 years Customer Service Experience Required
• High School Diploma Required

Nice To Haves

• 1-2 years Healthcare experience Preferred
• 1-2 years Insurance experience preferred

Responsibilities

• Registering patients accurately and efficiently
• Utilizing multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributing to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintaining a professional relationship with all clinical and non-clinical team members
• Articulating compliance documentation and ensure completion of required patient consent forms
• Maintaining patient privacy in accordance with HIPAA guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED