Patient Access Representative II, ED Baptist Silverleaf

Baptist Health System, Inc.

8d • Onsite

About The Position

Baptist Health is recognized as a top place to work in health care and is the most preferred health provider in Northeast Florida for over 30 years. As Jacksonville's only locally governed, faith-based, not-for-profit health system, Baptist Health offers a full spectrum of care through 200+ locations and six hospitals. Baptist Silverleaf is seeking a Patient Access Representative II to join their Patient Access team in Jacksonville, FL. This is a full-time opportunity with a schedule of Saturday-Monday, 6:45 am - 7:15 pm. Baptist Health is committed to caring for the community across generations, focusing on innovative healthcare, improving health equity, and fostering a welcoming workplace where all team members are heard.

Requirements

• 1-2 years Customer Service Experience Required
• High School Diploma Required

Nice To Haves

• 1-2 years Healthcare experience Preferred
• 1-2 years Insurance experience Preferred

Responsibilities

• Registers patients accurately and efficiently
• Utilizes multiple systems and interfaces
• Cross-trained to work in multiple patient access areas
• Maintains service excellence for patients and visitors through face-to-face and telephonic encounters
• Contributes to PAS Goals (Collections, Palm Scanning, etc.)
• Maintains a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Articulates compliance documentation and ensures completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED