Patient Access Representative II, PRN, Baptist Saint Augustine

Baptist Health System, Inc. • Saint Augustine, FL

2d • Onsite

About The Position

Baptist Saint Augustine is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a PRN opportunity in the Main Building Freestanding ED. Full availability required, including nights and weekends. Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.

Requirements

• 1-2 years Customer Service Experience Required
• High School Diploma Required

Nice To Haves

• 1-2 years Healthcare experience Preferred
• 1-2 years Insurance experience Preferred

Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED