Experienced Patient Access Representative II - Split Shift

Conifer Health Solutions•West Palm Beach, FL

2d•Onsite

About The Position

Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service. This role requires working a split shift: Thursday 7p-7:30a, Saturday 7a-7:30p and Sunday 7p-7:30am, with an initial 4-week training period on a Monday-Friday day shift.

Requirements

Minimum typing skills of 35 wpm.
Demonstrated working knowledge of PC/CRT/printer.
Customer service skills and experience.
Ability to work in a fast-paced environment.
Ability to receive and express detailed information through oral and written communications.
Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department.
High School Diploma or GED required.
0 – 1 year in a Customer Service role.
Must be available to work hours and days as needed based on departmental/system demands.

Nice To Haves

Knowledge of function and relationships within a hospital environment preferred.
Understanding of Third Party Payor requirements preferred.
Understanding of Compliance standards preferred.
Some college coursework is preferred.
0 – 1 year administrative experience in medical facility, health insurance, or related area preferred.

Responsibilities

Greeting patients following Conifer Standards of Care and providing world-class customer service.
Completing full patient registration at the date of service.
Adhering to financial and cash control policies and procedures.
Thoroughly explaining and securing Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
Scanning Protected Health Information, creating and filing patient information packets/folders for upcoming Hospital services.
Assisting with scheduling diagnostic procedures, including data entry, providing appointment instructions, and other related tasks.
Educating patients about patient financial liabilities and employing proper, compliant patient liability collection techniques.
Performing Hospital cash reconciliation and secured payment entry.
Securing medical necessity checks/verification in accordance with Centers for Medicare & Medicaid services.
Verifying insurance, benefits, coverage & eligibility.
Completing assigned registration financial clearance work lists activities.
Obtaining insurance authorizations for scheduled & unscheduled Hospital services.
Securing inpatient visit notification to payors.
Assisting with scheduling and coordinating post-discharge care for patients.
Using proper negotiation techniques to professionally collect money owed by patients/guarantors.
Building and maintaining collaborative relationships with internal and external clients.
Appropriately interpreting physician orders, medical terminology, and insurance cards while maintaining Conifer Standards of Care.