Patient Access Representative II

Mercy Medical Center • Baltimore, MD

13h

About The Position

Join Our Team at Mercy Medical Center – Now Hiring a Patient Aceess Rep II
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Requirements

• Must possess a high school diploma or GED
• 2 years in health care registration setting preferred
• Customer service experience preferred

Responsibilities

• Responsible for all registration and financially related data collection when a patient arrives at the facility.
• Maximizing hospital reimbursement by utilizing sound knowledge to coordinate admissions, procedures and testing in the most appropriate health care setting.
• Maintains a thorough knowledge of all insurance requirements to ensure precertification, referral & authorization is obtained from contracted payers.
• Coordinates with ancillary departments and other patient care units.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED