Patient Access Representative I

Stanford Medicine Children's Health•Palo Alto, CA

3d•$31 - $39•Onsite

About The Position

The Patient Access Services job is responsible for completing patient admission and registrations functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services, assist with patient inquiries regarding insurance benefits and payor specific requirements. Handles routine customer service inquiries and problems. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The PAR I position is intended as an entrylevel position for individuals with limited background in patient admitting, recent graduates from trade schools and training programs, and/or experience in non-healthcare. It is expected that individuals on this level will acquire the necessary job skills, knowledge, and other qualifications through on-the-job and/or formal training in order to advance to the Patient Admitting Representative II level within 1 year.

Requirements

High school diploma or GED equivalent
One (1) year of progressively responsible and directly related work experience
Ability to speak and write effectively at a level appropriate for the job.
Ability to work well with individuals at all levels of the organization.
Knowledge of computer systems and software used in functional area.
Knowledge of Medical Terminology.

Responsibilities

Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
Escalates any advanced or complex registrations to a more experienced team member.
Greets patients and begins the registration process.
Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting services rendered at Stanford Medical Center.
Communication may consist of telephone correspondence or in person contact.
Meets weekly individual productivity goals and standards while following planned priorities as set by the Team Manager/Coordinator.
Performs other duties and responsibilities as assigned by the unit team manager or other PAS management personnel.
Provides excellent customer service to all individuals with whom the employee has contact.
Responsible for Cash Collection protocols.
The specific job duties will be comprised of a combination of responsibilities from among the various areas of PAS operations including: On-site, Ancillary, Financial Counselor, Access Unit, and Emergence Department Registration.