Patient Access Representative I
About The Position
Sentara Williamsburg Regional Medical Center is hiring a Patient Access Representative - Full Time Evening schedule. The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.
Requirements
- High School Diploma or Equivalent (Required)
- Customer Service OR Data Entry - 2 years (Required)
- Demonstrated proficiency in computer keyboarding skills (Preferred)
- Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
- Interpersonal skills
- Proper grammar, spelling and punctuation
Nice To Haves
- Demonstrated proficiency in computer keyboarding skills
- Knowledge of third party payers, ICD-9/ CPT coding and medical terminology
Responsibilities
- Responsible for all aspects of the patient registration process
- Verify patient identity and select the correct patient record
- Review schedules and physician orders to register the patient for the appropriate service
- Scan important documents such as insurance cards, ID's, Living Wills, and POAs
- Verify and enter the patient's demographic and insurance information in the electronic health record
- Explain and complete complex regulatory and compliance documents
- Adhere to all applicable privacy and compliance standards
- Explain and collect co-payments, deposits and outstanding balances
- Perform transactions securely
- Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time
- May also perform scheduling, pre-admission and discharge duties
- Provide supervision and patient information updates to families in waiting rooms
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
