Patient Access Representative I-1

Medical University of South Carolina • Summerville, SC

7d • Onsite

About The Position

MUSC Children’s After Hours and Specialty Clinics is a pediatric outpatient clinic that falls under the Shawn Jenkin’s Children’s Hospital at MUSC. During the day, it hosts a variety of pediatric subspecialists such as pediatric orthopedics, cardiology, and pulmonary. In addition, it provides a walk-in After Hours Care, which is a direct extension of the pediatric emergency department to serve the community during the hours when most pediatricians are closed. This position requires variable shifts of day, evening, weekend and holiday coverage.

Requirements

• High school diploma or equivalent (GED)
• 1 year of customer service experience

Nice To Haves

• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Greets and welcomes patients and families in person or on the telephone.
• Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
• Collects Co-pays and prior patient balances.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Position also involves customer service, message distribution, ancillary scheduling and referrals management.
• Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED