Patient Access Representative I

Health Care District of Palm Beach County•Delray Beach, FL

10d

About The Position

This position collects and completes data entry of demographic information for the purpose of registering, scheduling, checking in/out patients of the Community Health Centers. The role involves obtaining and entering patient demographic information into the EHR, registering patients with high proficiency, obtaining necessary signatures for consents, and scheduling/rescheduling patients. It also includes verifying insurance benefits, scanning information into patient accounts, collecting co-pays and balances, and reconciling daily collections. Communication with patients via a pre-visit platform and adherence to all departmental policies, infection control procedures, and patient confidentiality are key aspects of this role. Emergency duties may also be required.

Requirements

High School Diploma or GED required.
One (1) to two (2) years of prior experience in registration in a health care/medical setting preferred.
Certification as Patient Access Associate preferred.
Valid Florida driver's license required.

Nice To Haves

One (1) to two (2) years of prior experience in registration in a health care/medical setting.
Certification as Patient Access Associate.

Responsibilities

Obtains and enters patient demographic information into EHR and registers patients with the highest possible proficiency.
Obtains all proper signatures for patient consents.
Schedules patients in the EHR including rescheduling patient no-shows.
Verifies patients insurance benefits including primary care provider for any managed care plans.
Ensures that all information is scanned into the patient account in the EHR in a timely manner including, but not limited to, patient's photo ID and insurance card.
Collects co-pays, coinsurance, slide/nominal fee and balance due from patients and/or guarantors at time of service.
Reconciles cash/credit collections daily.
Self-Audits cash change draw daily.
Communicates with patients via patient facing pre-visit, pre-registration platform in the format of text messaging.
Attends and participates in department staff meetings.
Adheres and follows all departmental policies and procedures.
Adheres to and Responds to All Emergency Codes as indicated by the department requirements.
Follows all infection control policies and procedures at all times.
Maintains patient confidentiality at all times according to the established policies and procedures.
Emergency duty may be required of the incumbent that includes assisting community or hospital-based organizations or the Red Cross. Staff will be directed to perform other emergency duties based on clinical experience, including, but not limited to, responses to threats or disasters, man-made or natural.