Patient Access Representative I

Cleveland Clinic•Medina, OH

10d•Onsite

About The Position

Join Cleveland Clinic Medina Hospital and be part of a team delivering world-class healthcare. Recognized for providing safe, patient-centered care that is timely, effective, efficient, and equitable, Medina Hospital is a proud Magnet Hospital, the highest honor awarded by the American Nurses Credentialing Center for professional nursing practice. Here, you can build a rewarding, lifelong career supported by a team committed to your growth and success. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families, and visitors from the moment they arrive until the time they return home. You will assist with registration, information gathering, payment collection, and insurance verification. This position will cover registration for the ED, including collecting demographics and insurance information, collecting co-pays, and handling other administrative tasks. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this role works nights from 10:30 p.m. – 6:30 a.m. with rotating weekend requirements. Week 1: Sunday, Wednesday, Thursday, Friday Week 2: Monday, Tuesday, Wednesday, Thursday, Saturday Please note that if you are selected, you will need to attend a 2 week EPIC training starting on your first day. The training is Monday-Friday 8:00 am-4:30 pm on-site at Medina Hospital. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.

Requirements

High School Diploma OR GED and two years of experience in a customer-facing role with in person or phone contact OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Knowledge of medical terminology OR completion of course within year of hire
Basic PC software application knowledge and ability to use multiple data systems
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
Follows standard precautions using personal protective equipment as required.
You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Nice To Haves

Healthcare experience

Responsibilities

Perform registration and obtain information about demographics, insurance, medical and financial.
Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
Function as a Super User and act as a resource for training of new caregivers.
Provide registration and cash collection access in Epic.
May rotate to different locations/hospitals based on staffing needs.