Patient Access Representative I

Sentara Hospitals • Virginia Beach, VA

5d • Onsite

About The Position

As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms. Click https://youtu.be/5J3AFqVhS8w to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health. Up to $1,500 Sign-On Bonus for Qualified Candidates!

Requirements

• HS - High School Grad or Equivalent
• 2 years of Customer Service and/or Data Entry
• Proficiency in Keyboarding

Nice To Haves

• Associate or bachelor’s degree in Lieu of two years of experience

Responsibilities

• verifying the patient identity and selecting the correct patient record
• reviewing schedules and physician orders to register the patient for the appropriate service
• scanning important documents such as insurance cards, ID's, Living Wills, and POAs
• verifying and entering the patient's demographic and insurance information in the electronic health record
• explain and complete complex regulatory and compliance documents
• adhere to all applicable privacy and compliance standards
• explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely
• greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time
• perform scheduling, pre-admission, and discharge duties
• provide supervision and patient information updates to families in waiting rooms

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED