Centralized Patient Services - Patient Access - Patient Access Representative

Lumexa Imaging•Mount Laurel Township, NJ

1d•Hybrid

About The Position

The Patient Access Representative I (PAR I) is primarily responsible for scheduling ultrasound and X-ray appointments. This role provides courteous and professional assistance to patients and physician offices during the scheduling and registration process for diagnostic imaging procedures. Key responsibilities include gathering and verifying accurate demographic, insurance, and billing information; scheduling appointments; entering imaging orders; and ensuring all related tasks are completed efficiently and in a timely manner. PAR I plays a critical role in supporting a positive patient experience and ensuring seamless coordination between patients, families, and healthcare providers.

Requirements

High school diploma or equivalent
Previous customer service background required.
Knowledge of and adherence to company policies and protocols
Knowledge of and adherence to HIPAA and safety guidelines
Knowledge of basic level computer skills
Skill in organizing and prioritizing work and following assignments through to completion
Skill in written and verbal communication
Ability to work independently and in a team environment
Ability to work in a fast-paced environment and meet established deadlines
Ability to be flexible in schedule and adaptable to constant change
Ability to effectively handle details with accuracy
Ability to maintain regular attendance and on-time approval to work as scheduled
Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
Ability to resolve service recovery issues and understand when to escalate to the next level
Ability to remain calm in difficult situations

Nice To Haves

1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred.
Call center or phone experience preferred.
Experience working with a computerized scheduling system preferred.
Bilingual preferred

Responsibilities

Champion the Lumexa Way in daily activities
Ensures accuracy of patient data entered into the electronic medical record system
Schedules and confirms ultrasound (US) and X-ray (XR) appointments
Enters all appointment dates and times into the computerized scheduling system.
Communicates to patient or patient representative any financial responsibility
Explains exams/procedures, preparation instructions and location directions to patients and provider office staff
Acts as a liaison for center operations and centralized authorizations department (i.e., CAD, etc.) as a supportive partner for centralized services
Contacts referring provider offices to obtain exam orders if necessary
Handles patient and provider calls (inbound and outbound) via telephone softphone application in a courteous and helpful manner.
Calmly handles patient experience and customer service issues, escalating to leadership when appropriate
Other duties as assigned per business need

Benefits

Career Growth: We support and encourage all employees to advance their careers through internal promotion in the organization. We offer the Technologist Advancement Academy (TAA), a cross training program is designed to help our employees to pursue registry in other modalities (MRI, CT, Mammography). It allows you to advance your career during working hours while still being paid. Our program includes a dedicated trainer and online training through simulations.
Medical Insurance: We partner with a leading healthcare provider to offer three competitive medical plans for employees to select from based on their individual healthcare needs.
Dental Insurance: South Jersey Radiology has worked with a leading healthcare provider to design a dental plan that is a step above most in the market today, offering the largest network of providers in the country and orthodontia coverage with no age limit!
Vision Insurance: We are proud to offer competitive and affordable vision coverage to our team.
Life Insurance: We provide life insurance coverage at no cost to the employee and offer additional voluntary coverage.
Paid Time Off: We offer 18 days and holidays when you start with South Jersey Radiology. More time off is earned as you stay with the team!
401(K): SJRA is proud to offer a 401(k) plan with Safe Harbor and Profit Sharing contributions.
Teladoc: Affordable convenient option for treating all your medical conditions, it allows you to talk to a doctor anytime anywhere by phone or video consult.
Employee and family discount: Several radiology studies (scans) are fully covered for employees and eligible household members simply be being part of the SJRA family.
Short & Long Term Disability: For those unexpected life events we offer voluntary short and long term disability insurance through The Hartford. Maternity leave is covered by short term disability.