Patient Access Representative I

Sentara Hospitals•Elizabeth City, NC

1d•Onsite

About The Position

As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Requirements

HS - High School Grad or Equivalent
2 years of Customer Service and/or Data Entry
Proficiency in Keyboarding
Customer Service
Patient Registration
Data Entry
Front Desk
Insurance
Insurance Verification
Talroo-Allied Health
Scheduling
Receptionist
Non-clinical

Nice To Haves

Associate or bachelor’s degree in Lieu of two years of experience

Responsibilities

Responsible for all aspects of the patient registration process
Verify patient identity and select the correct patient record
Review schedules and physician orders to register the patient for the appropriate service
Scan important documents such as insurance cards, ID's, Living Wills, and POAs
Verify and enter the patient's demographic and insurance information in the electronic health record
Explain and complete complex regulatory and compliance documents
Adhere to all applicable privacy and compliance standards
Explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely
Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time
May also perform scheduling, pre-admission, and discharge duties
Provide supervision and patient information updates to families in waiting rooms

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Annual discretionary bonus