Patient Access Representative I
Mass General Brigham•Boston, MA
•Onsite
About The Position
Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions. This role does not require direct patient care.
Requirements
- High School Diploma or Equivalent required
- 1-2 years admitting, scheduling, registration, or insurance verification experience preferred
- Knowledge of medical terminology and insurance verification procedures preferred
- Ability to work in a fast-paced environment and handle multiple tasks
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Basic computer proficiency
Responsibilities
- Greet patients in a professional and friendly manner
- Collect and verify patient demographic and insurance information, as well as enter information into systems
- Schedule appointments and confirm patient information
- Explain insurance and billing policies/procedures to patients
- Process payments and provide receipts
- Obtain pre-authorization for procedures as needed
- Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Differentials, premiums and bonuses as applicable
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
