Patient Access Representative I

SSM Health • Oklahoma City, OK

1d • Hybrid

About The Position

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding. You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer competitive pay and benefits, career development opportunities within a large, integrated health system, and supportive leadership and a collaborative team environment. Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Requirements

• Patient Access, EHR, Healthcare, and Customer Service experience
• High School diploma/GED or 10 years of work experience

Nice To Haves

• Flexible availability is required. Minimum requirement of at least 32 hours per month.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Benefits

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment
• one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE)
• instant access to their earned, unpaid base pay (fees may apply) before payday
• upfront tuition coverage through FlexPath Funded for eligible team members

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED