Patient Access Representative I
About The Position
Join a team that’s truly “Changing What’s Possible” at MUSC Health East Cooper Medical Pavilion. Ideally located in the heart of Mount Pleasant, our three-story outpatient building is home to more than 20 specialties, offering a dynamic and collaborative environment where patient care comes first. This position features a day-shift schedule with no evenings, weekends, or holidays, along with free on-site parking. Success involves thriving in a fast-paced setting, bringing a positive attitude, and being passionate about delivering exceptional patient care. Here, ideas matter, your contributions are recognized, and growth has no limits. Be a part of our team, dedicated to making a meaningful impact every day. Entity University Medical Associates (UMA) Only Employees and Financials Worker Type Employee Worker Sub-Type Regular Cost Center CC001994 UMA AMB MULT East Cooper Clinic-Administrat CC Pay Rate Type Hourly Pay Grade Health-21 Scheduled Weekly Hours 40 Work Shift Day (United States of America) The Patient Access Representative I at MUSC Health East Cooper Medical Pavilion serves as the first point of contact for patients, delivering essential front-line administrative support. This role plays a key part in creating a welcoming and efficient experience by ensuring a smooth, accurate registration process and supporting timely access to care. Key responsibilities include greeting patients and their families, verifying demographic and insurance information, collecting payments and outstanding balances, and completing all pre-registration, registration, and compliance documentation in accordance with regulatory and organizational standards. All tasks are performed within the Epic electronic health record (EHR) system. This role also involves conducting insurance verification and scheduling follow-up and referral appointments as needed. The Patient Access Representative I is expected to meet established productivity and service quality benchmarks while maintaining strict adherence to HIPAA and confidentiality guidelines. This position supports care coordination efforts and contributes to a team environment focused on delivering exceptional customer service and patient-centered care.
Requirements
- High School diploma or equivalent education required
- Basic computer skills
- Demonstrated ability to organize and prioritize work
- Excellent verbal and written communication skills
- Continuous requirements are to perform job functions while standing, walking and sitting.
- Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions.
- Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.
- Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted.
- Lift from 36" to overhead 15 lbs.
- Infrequently work in dusty areas and confined/cramped spaces.
- Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.
Nice To Haves
- One year of customer service experience and/or previous healthcare registration experience preferred
Responsibilities
- Greeting patients and their families
- Verifying demographic and insurance information
- Collecting payments and outstanding balances
- Completing all pre-registration, registration, and compliance documentation in accordance with regulatory and organizational standards
- Performing all tasks within the Epic electronic health record (EHR) system
- Conducting insurance verification
- Scheduling follow-up and referral appointments as needed
- Meeting established productivity and service quality benchmarks
- Maintaining strict adherence to HIPAA and confidentiality guidelines
- Supporting care coordination efforts
- Contributing to a team environment focused on delivering exceptional customer service and patient-centered care
Benefits
- Free on-site parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
