Patient Access Representative I
About The Position
Join Cleveland Clinic Medina Hospital and be part of a team delivering world-class healthcare. Recognized for providing safe, patient-centered care that is timely, effective, efficient, and equitable, Medina Hospital is a proud Magnet Hospital, the highest honor awarded by the American Nurses Credentialing Center for professional nursing practice. Here, you can build a rewarding, lifelong career supported by a team committed to your growth and success. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families, and visitors from the moment they arrive until the time they return home. You will assist with registration, information gathering, payment collection, and insurance verification. This position will cover registration for the ED, including collecting demographics and insurance information, collecting co-pays, and handling other administrative tasks. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. A caregiver in this role works evenings from 3:00 p.m. – 11:30 p.m. with weekend and holiday requirements.
Requirements
- High School Diploma OR GED and two years of experience in a customer-facing role with in person or phone contact OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
- Knowledge of medical terminology OR completion of course within year of hire
- Basic PC software application knowledge and ability to use multiple data systems
Nice To Haves
- Healthcare experience
Responsibilities
- Perform registration and obtain information about demographics, insurance, medical and financial.
- Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
- Function as a Super User and act as a resource for training of new caregivers.
- Provide registration and cash collection access in Epic.
- May rotate to different locations/hospitals based on staffing needs.
Benefits
- Comprehensive offerings are an investment in your health, well-being and future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
