Patient Access Representative I - 2nd Shift

Trinity Health•Central City, IA

7d•Onsite

About The Position

This is a full-time, evening shift position (1500-2330) with rotating weekends. The role involves researching, collecting, and analyzing information, identifying opportunities, developing solutions, and collaborating on performance improvement activities. The representative will utilize multiple system applications to perform analysis, create reports, and develop educational materials, ensuring quality, confidentiality, and safety are prioritized. They will also maintain a working knowledge of applicable laws, regulations, and the Trinity Health Integrity & Compliance Program.

Requirements

High school diploma or equivalent.
HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
High energy
Work well in high volume environment
Aligning to the Trinity Health Mission, Vision, and Core Values
Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous
Use a computer / other technology. Continuous
Sit with the ability to vary / adjust physical position or activity. Continuous
Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous

Nice To Haves

Medical terminology required & knowledge of diagnostic & procedural coding
Insurance verification with the ability to explain benefits, secure necessary authorizations

Responsibilities

Researches, collects & analyzes information.
Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.