Patient Access Representative I

Scottish Rite for Children•Frisco, TX

13d•Onsite

About The Position

Our patients are our number one priority! We're committed to giving children back their childhood! This role functions as a liaison between patients, families, and staff, performing the scheduling and registration process for appointments within the ambulatory setting. The Patient Access Representative I will greet patients and families professionally, perform check-in and check-out for visits, and obtain accurate patient demographics, identification, insurance coverage, and other relevant information. This position also promotes and assists patients/families in signing up for MyChart, provides guidance on the financial screening process, and ensures adherence to organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights. The representative will maintain patient information in the electronic medical record, support quality care through compliance, and perform the patient intake/referral process. Additional duties include maintaining and distributing faxes, screening and routing calls, scanning clinical record information, maintaining work queues in Epic, and performing scheduling of new and/or follow-up patient visits. The role also involves maintaining registration-related key performance indicators, supporting performance improvement goals and departmental initiatives, and practicing financial and resource stewardship. Strong communication and teamwork are essential, along with abiding by the organization's core values.

Requirements

High School education or equivalent

Nice To Haves

2 years working in a medical office setting
experience in insurance procedures
experience in medical appointment scheduling

Responsibilities

Greets patients/families in a professional and welcoming manner
Functions as a liaison between patients, families, and staff
Performs scheduling and registration process for appointments within the ambulatory setting
Performs check-in and check-out for patient visits
Obtains accurate collection of patient demographics, identification, insurance coverage, and other relevant information
Promotes and assists patients/families in signing up for MyChart
Provides guidance to patient/families about the financial screening process
Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures
Maintains patient information and documentation in electronic medical record
Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
Performs patient intake/referral process; appropriately scheduling patient appointments according to scheduling algorithm/protocols
Maintains and distributes incoming departmental faxes
Screens and routes inbound/outbound calls in a timely manner (messages, transfers, scheduling, questions, and other needs)
Scans clinical record information and correspondence into patient’s electronic record
Maintains scheduling, registration, and referral work queues in Epic
Performs scheduling of new and/or follow-up patient visits, including but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team
Maintains registration-related key performance indicators as determined by supervisor or manager
Supports hospital and departmental performance improvement goals
Supports departmental initiatives and change efforts
Practices financial and resource stewardship
Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values
Additional duties as assigned