Patient Access Representative - Front Desk

OrthoNY•Schenectady, NY

2h•$18 - $20•Onsite

About The Position

Join the OrthoNY team as a front desk receptionist at our Schenectady clinic where you'll play a key role in ensuring our patients receive exceptional care from their very first interaction. As part of our collaborative and dedicated team, you'll help create a welcoming environment, manage patient information with precision, and support smooth clinic operations. If you’re passionate about providing top-notch service and working together to make a difference in patients' lives, we want to hear from you! Apply Today!

Requirements

High School Diploma required
Exceptional customer service skills required
Experience working with an EMR/PM required
Exceptional written, verbal and interpersonal communication skills
Highly organized with strong attention to detail
Quick thinker with ability to pivot in a fast-paced environment
Ability to multi-task in a high-volume environment is a must
Valid driver’s license and vehicle for needed travel

Nice To Haves

some higher education preferred
Knowledge of medical insurances preferred

Responsibilities

Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate
Greets patients promptly and professionally
Professionally answers incoming phone calls
Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR
Properly collects copayments and balances
Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager
Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic
Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day
Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled
Prints (or sends to patient portal) any handouts that need to be given to the patient
Maintains a high level of confidentiality and complies with HIPAA standards
Maintains a neat and organized workspace, and restocks supplies as needed
Travels to other offices as needed for coverage
Other duties as assigned