Patient Access Acute Representative Float
About The Position
A Patient Access Representative I - Float is responsible for traveling to regional locations as staffing dictates and providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality. This position is located at: Saint Joseph Hospital Rheumatology - Denver 1830 Franklin Street, Suite 300 Denver, CO 80218 Saint Joseph Hospital Rheumatology - Northglenn 11900 Grant St, Suite 220 Northglenn, CO 80233 100% Onsite 5 days per week. 8 Hour Shifts Business Casual Attire is mandatory, no scrubs, they must look professional Role is 100% patient facing Caregivers will float to both locations
Requirements
- High School diploma or equivalent is preferred.
- Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.
- Experience with Epic preferred.
- Customer service experience, preferably in a healthcare setting, is required.
- Demonstrated ability to work in a fast-paced environment.
Nice To Haves
- Interpersonal Skills
- Customer Service
- Insurance Verification
- Computer Literacy
- Payment Processing
- Medical Billing
- Problem Solving
Responsibilities
- Greet and assist patients and visitors in a courteous and professional manner.
- Obtain and verify patient demographic, financial, and insurance information.
- Register and schedule patients for appointments, tests, and procedures.
- Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of-day balance process.
- Provide patients with information on financial assistance, payment plans, and charity care.
- Explain and obtain signatures on consent forms, policies, and disclosures.
- Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA).
- Requires a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.
- Provide patients with directions, maps, and parking information.
- Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
- Document and update patient records in the electronic health system.
- Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.
Benefits
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
