Patient Access Representative - Clinic Float

MAMMOTH HOSPITAL • Mammoth Lakes, CA

2d • $23 - $33 • Hybrid

About The Position

The Pediatrics Patient Access Representative is responsible for professional and efficient operation of the admission/ registration process in one or more patient access areas. Performs a variety of patient access functions related to patient admission and discharge including: appointment scheduling, patient registration, insurance verification, and point of service collections. Demonstrates a basic understanding of the revenue cycle.

Requirements

• Excellent communicator
• Strong customer service skills
• Great multi-tasker
• Collaborative team player
• High school diploma or equivalent required
• Good telephone etiquette.
• Ability to work well with others.
• Computer skills required: Typing 30-45 WPM.
• Competent with Microsoft Office and Outlook.

Nice To Haves

• Associates degree preferred.
• Bilingual in Spanish strongly preferred.
• One year experience in hospital registration or admitting preferred.
• 10 key calculator experience preferred.
• Previous use of multi-line phones, fax and copy machine(s) preferred.

Responsibilities

• Open/close Clinic front desk according to current procedures.
• Greets all patients in a courteous and timely manner.
• Answers multi-line telephone; takes clear, detailed, and legible messages and transfers calls to appropriate department when necessary.
• Schedules patient appointments using computerized scheduling system.
• Enters and/or updates patient information in computerized hospital information systems.
• Assembles patient charts for clinic use; ensuring that the proper forms are on the chart according to particular visit type.
• Identifies, collects, and tracks patient liability owed; such as co-pays, co-insurance, share of cost and deductibles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED