Patient Access Representative Assistant Manager

INSIGHT Surgical Hospital•Warren, MI

24d

About The Position

Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties “under one roof” Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None! Job Summary: Insight is seeking a meticulous, organized, and friendly Patient Access Assistant Manager to join our dynamic multi-specialty facility. This individual will thrive in a fast-paced, team-oriented environment, working alongside professionals in neurology, pain management, chiropractic care, physical therapy, and other specialties. The Patient Access Assistant Manager is cross-trained in all clinical administrative processes and plays a key role in ensuring the delivery of high-quality patient service and operational excellence. This role promotes workflow efficiency, accuracy in patient data collection, and strict compliance with regulatory and confidentiality standards. In collaboration with department leadership, the Assistant Manager will oversee front-end operations including registration, scheduling. and insurance verification. This position also assists in managing staff schedules, onboarding and training team members, resolving escalated patient or staff concerns, and implementing best practices to enhance the patient experience and support revenue cycle goals. Top candidates will demonstrate exceptional customer service skills, strong leadership abilities, and a proactive approach to problem-solving—all while maintaining the highest levels of professionalism and patient confidentiality

Requirements

Able to provide eligibility for employment for any U.S. employer
High school diploma or general education degree (GED) required
6 months of relevant customer service experience preferred
Excellent phone skills and interpersonal
Knowledge of medical terminology
Knowledge of Insurance Verification
Ability to multitask and move between responsibilities in fluid manner
Problem solving skills
Good data entry skills
Proficiency with computers, with strong typing skills
Ability to relate and work effectively with others.
Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
Proven excellence in patient safety and care
Friendly, empathetic & respectful
Reliable in work results, timeliness & attendance
Ability to relate to and work effectively with a wonderfully diverse populace
Able to work in a fast-paced, and stressful environment while maintaining positive energy
Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
Detailed oriented, conscientious and committed to precision in work results
Committed to contributing to a positive environment, even in rapidly changing circumstances.
Is aware of standards and performs in accordance with them.
Strong attention to detail.

Nice To Haves

Associate’s or Bachelor’s Degree in Business or related field preferred

Responsibilities

Greets and interacts with patients in a friendly and polite manner
Perform data entry through Electronic Medical Record system
Maintain medical records and patient confidentiality
Answer phone calls in a friendly manner
Register patients and schedule appointments
Ability to multitask and move between responsibilities in fluid manner
Adheres to all accrediting body hospital standards and Policies in place
Monitors supplies and inventory as needed
Leads, coordinates, delegates and monitors your contact center staff
Talks with patients and works Telephone encounters within 24 hours of receiving
Takes on the responsibility of finding replacements or coverage when employees are out.
Keep all process documents up to date and valid
Keeps org and accountability charts up to date as changes happen
Helps assess employee performance, completes reviews and coordinates all behavior and actions to the manager
Participates in system conversions and process improvements
Effectively communicates all changes or mistakes with staff in a timely manner and making sure that there is no confusion
Pulls phone calls and scores based on the scorecard that is provided to you.
Identify all potential issues and bring them up during level 10’s
Schedule time with manager for one on ones at least once a quarter
Approve all time cards by Friday at 5pm
Run all required reports for scorecards
Communicate with the designated department manager or leads to bridge any gaps in communication
Provides leadership and support in problem solving within and outside of the patient access department
Demonstrates the ability to make decisions and delegate responsibility in order to assure high quality performance and efficiency within your team.
Conduct/attend weekly patient access level 10, have scorecard updated every week and review at your Level 10 meetings.
Travel to various locations to oversee operational processes and ensure consistency across sites.
Provide on-site support and oversight to ensure compliance with company procedures.
Assist in managing and improving processes at multiple locations through periodic travel.
All other duties as assigned