Patient Access Representative Assistant Manager

INSIGHT Surgical Hospital • Warren, MI

6d • Hybrid

About The Position

Insight is seeking a meticulous, organized, and friendly Patient Access Assistant Manager to join our dynamic multi-specialty facility. This individual will thrive in a fast-paced, team-oriented environment, working alongside professionals in neurology, pain management, chiropractic care, physical therapy, and other specialties. The Patient Access Assistant Manager is cross-trained in all clinical administrative processes and plays a key role in ensuring the delivery of high-quality patient service and operational excellence. This role promotes workflow efficiency, accuracy in patient data collection, and strict compliance with regulatory and confidentiality standards. In collaboration with department leadership, the Assistant Manager will oversee front-end operations including registration, scheduling. and insurance verification. This position also assists in managing staff schedules, onboarding and training team members, resolving escalated patient or staff concerns, and implementing best practices to enhance the patient experience and support revenue cycle goals. Top candidates will demonstrate exceptional customer service skills, strong leadership abilities, and a proactive approach to problem-solving—all while maintaining the highest levels of professionalism and patient confidentiality.

Requirements

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED) required
• Excellent phone skills and interpersonal
• Knowledge of medical terminology
• Knowledge of Insurance Verification
• Ability to multitask and move between responsibilities in fluid manner
• Problem solving skills
• Good data entry skills
• Proficiency with computers, with strong typing skills
• Ability to relate and work effectively with others.
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
• Proven excellence in patient safety and care
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Ability to relate to and work effectively with a wonderfully diverse populace
• Able to work in a fast-paced, and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
• Detailed oriented, conscientious and committed to precision in work results
• Committed to contributing to a positive environment, even in rapidly changing circumstances.
• Is aware of standards and performs in accordance with them.
• Strong attention to detail.

Nice To Haves

• Associate’s or Bachelor’s Degree in Business or related field preferred
• 6 months of relevant customer service experience preferred

Responsibilities

• Greets and interacts with patients in a friendly and polite manner
• Perform data entry through Electronic Medical Record system
• Maintain medical records and patient confidentiality
• Answer phone calls in a friendly manner
• Register patients and schedule appointments
• Ability to multitask and move between responsibilities in fluid manner
• Adheres to all accrediting body hospital standards and Policies in place
• Monitors supplies and inventory as needed
• Leads, coordinates, delegates and monitors your contact center staff
• Talks with patients and works Telephone encounters within 24 hours of receiving
• Takes on the responsibility of finding replacements or coverage when employees are out.
• Keep all process documents up to date and valid
• Keeps org and accountability charts up to date as changes happen
• Helps assess employee performance, completes reviews and coordinates all behavior and actions to the manager
• Participates in system conversions and process improvements
• Effectively communicates all changes or mistakes with staff in a timely manner and making sure that there is no confusion
• Pulls phone calls and scores based on the scorecard that is provided to you.
• Identify all potential issues and bring them up during level 10’s
• Schedule time with manager for one on ones at least once a quarter
• Approve all time cards by Friday at 5pm
• Run all required reports for scorecards
• Communicate with the designated department manager or leads to bridge any gaps in communication
• Provides leadership and support in problem solving within and outside of the patient access department
• Demonstrates the ability to make decisions and delegate responsibility in order to assure high quality performance and efficiency within your team.
• Conduct/attend weekly patient access level 10, have scorecard updated every week and review at your Level 10 meetings.
• Travel to various locations to oversee operational processes and ensure consistency across sites.
• Provide on-site support and oversight to ensure compliance with company procedures.
• Assist in managing and improving processes at multiple locations through periodic travel.
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED