Patient Access Rep - Per Diem

Yale New Haven Health • Westerly, RI

5h • Onsite

About The Position

Patient Access Representatives are usually the first people to meet/ greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representatives 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions.

Requirements

• High school diploma or G.E.D. required.
• Medical terminology
• Computer experience required
• Insurance experience required
• Strong telephone and interpersonal communication skills
• Outstanding customer service skills
• Team-building skills

Nice To Haves

• B.S./ B.A. or A.A. degree, or some college preferred.
• Experience in a professional setting with customer service responsibility preferred.
• A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred.

Responsibilities

• Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
• Support customer satisfaction initiatives as defined in the annual individual work plan.
• Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
• Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards.
• Follows the hospital exposure control plans/bloodborne and airborne pathogens.
• Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
• Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED