Financial Counselor - Day Shift

Trinity Health • Philadelphia, PA

15d • Onsite

About The Position

This role serves as a financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). The primary responsibilities include determining liability on patient accounts, assisting patients or their representatives with financial assistance or payment arrangements, and counseling patients on treatment costs, insurance benefits, and available payment resources. The position also involves securing and documenting payment arrangements, auditing bills for accuracy, and collaborating with RSO and division leadership to enhance collections. Experience with the Medicaid Application process is also a key aspect of this role.

Requirements

• HS diploma or equivalent
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
• Understanding of basic billing and coding.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Nice To Haves

• Associate degree

Responsibilities

• Determines liability on patient accounts.
• Works with patients or their representatives to provide financial assistance or secure payment.
• Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance.
• Secures and documents payment arrangements.
• Assists patients in financing, payment plans, financial assistance and all financial options through the organization.
• Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs.
• Works closely with RSO and division leadership to improve collections.
• Experience in the Medicaid Application process.

Benefits

• medical
• dental
• vision
• mental health
• paid time off
• 403B
• education assistance
• voluntary benefits (pet insurance, accident insurance, hospital indemnity and others)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED