Patient Access Rep (Per Diem)

St. Tammany Parish Hospital•Covington, LA

4d•Onsite

About The Position

The Patient Access Representatives are primarily responsible for completing an efficient and organized check in for the patients; ensuring throughput and customer service are top priorities. Excellent customer service skills are crucial in this role, as the Patient Access Representative must ensure that accurate information is collected, that they are always sensitive to the confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and company policy. Depending on location, process and system knowledge will differ. Examples include order entry at the outpatient locations and scheduling in some satellite locations.

Requirements

Excellent written and verbal communication skills demonstrating the ability to communicate effectively and courteously with patients and/or insurance carriers
Ability to work in a fast-paced professional environment
Excellent organizational skills
Maintains a professional and neat work environment
Promotes a positive image of STPH while maintaining strict confidentiality
Some positions are essential personnel during disaster situations (like Hurricane evacuations/threats)

Nice To Haves

High school diploma or equivalent is preferred
Proof of enrollment in or completion of a post-secondary or vocational program may also be accepted
At least 3 months of previous customer service experience preferred
Education or certifications in medical field are helpful
Bilingual skills are desirable

Responsibilities

Completing an efficient and organized check in for the patients
Ensuring throughput and customer service are top priorities
Collecting accurate information
Maintaining sensitivity to the confidentiality of patient information
Ensuring patients are aware of their rights as determined by HIPAA regulations and company policy
Order entry at outpatient locations
Scheduling in some satellite locations