MS/Patient Access Rep
About The Position
Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only: Level II Trauma Center, Primary Stroke Center, Level III Neonatal Intensive Care, Pediatric Intensive Care. The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.
Requirements
- 1-2 years of customer service, office or call center experience (healthcare background preferred)
- Proficiency with computers and medical software
- Medical terminology knowledge helpful
- Strong verbal, active listening and de-escalation skills with compassion, empathy and respect, while adhering to HIPAA and confidentiality rules
Responsibilities
- Answering high volume incoming calls professionally
- Booking, rescheduling or canceling patient appointments within the electronic health record (EHR/EMR) system
- Transferring clinical or medical questions to the appropriate nursing or medical staff
- Logging detailed notes for every patient interaction in the EHR system
- Verifying patient demographic information and insurance coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
