Patient Access Rep

NTO Physician Partners PLLC • Grapevine, TX

5d • Onsite

About The Position

The Patient Access Rep will be responsible for providing excellent customer service to patients, training in all areas including check-in/out, chart auditing, and call center functions. This role contributes to a positive work atmosphere and ensures adherence to practice procedures and HIPAA compliance. Travel to all OTX locations is required, along with cross-training in different Patient Access functions.

Requirements

• High School Diploma, or general education degree (GED), or one to three months related experience, and/or training or equivalent combination of education and experience.
• Travel to all OTX locations is required.
• Cross-Training in different Patient Access functions is required.

Responsibilities

• Train in all areas: Check in/out, Chart Auditing, Call Center functions.
• Provide excellent customer service to patients by listening and appropriately serving patients.
• Contribute to an overall positive work atmosphere through actions and attitude.
• Relay relevant information to the appropriate internal staff.
• Follow practice procedures for appointment entry, check-in and/or check-out processes.
• Participate in office meetings and educational activities.
• Maintain work area in neat and orderly manner.
• Comply with HIPAA procedures.
• Other duties as assigned.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• HSA/FSA
• Short- and long-term disability
• Life and AD&D
• Legal assistance
• Employee Assistance Program (EAP)
• Up to 2 weeks of PTO starting out. (Increases with tenure)
• 7 paid holidays + 2 floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED