Patient Access Rep, ER, Part Time, FTE 0.50

Amberwell Health Hiawatha•Hiawatha, KS

9d•Onsite

About The Position

Provides secretarial and receptionist support to nursing units appropriate to the age of patients served, follows Standards of Care, Standards of Practice, and State Practice Guidelines, utilizes principles of Strategic Quality Management, maintains a safe environment of care, contributes to a collaborative practice with other nursing staff and disciplines. The Patient Access Rep is responsible for efficient and orderly registration of patient. Ensures that accurate patient information is collected and verifies insurance benefits and eligibility. Ensures all incoming telephone calls are promptly and courteously answered and routed to the correct extension within the Hospital. Greets all visitors to the Hospital promptly and courteously. Arranges for patients to speak with Financial Counselor if needed.

Requirements

High school diploma or GED equivalent required.
None
Must possess strong customer service and verbal communication skills.
Maintain compliance with HIPAA and patient confidentiality.

Responsibilities

Completes position responsibilities by following established guidelines and protocols within the appropriate time frame.
Demonstrates good skills in all forms of communication.
Maintains education and development appropriate for position.
Adheres to established hospital and department guidelines and protocols.
Works well with others in a spirit of teamwork and cooperation.
Performs position specific job functions at an acceptable level.
Interacts professionally with patients, families, visitors, healthcare team.
Accurately completes all aspects of patient registration and/or status to include those r/t insurance, collection of co-pays, etc.
Accurately and promptly enters patient charges into the computer system.
Orders and stocks department clerical and stock supplies
Maintains an accurate and orderly work station, filing system.
Demonstrates efficiency in health information management system.
Answers, screens, and directs incoming telephone calls.
Utilizes paging and emergency alert systems accurately and appropriately.
Takes specimens to lab as requested.
Obtains charts, x-rays, supplies, equipment as requested.
Maintains departmental log book and other logs or records as required by the department.
Ensures on-call schedule for providers and hospital departments is up-to-date and distributed as necessary.
Maintains staff schedule and operations of ED access department
Keeps Manager up to date on any staff or department issues.
Works to resolve issues and collaborate to create process improvements.