Patient Access Rep
NTO Physician Partners PLLC•Grapevine, TX
•Onsite
About The Position
The Patient Access Rep greets all visitors to the facility, scans patient IDs and insurance cards, and ensures all new patient paperwork is completed, signed, and dated. This role is responsible for collecting appropriate co-pays and/or deposits, collecting past due balances, balancing daily entries and running reports, answering telephones, triaging calls, and scheduling appointments.
Requirements
- High School Diploma or GED.
- Medical Records experience Strongly preferred.
- Ability to read, understand and master policies and regulations.
- Ability to use patient management systems and computer software (e.g., patient appointment system, electronic medical record system, e-mail, etc.).
- Ability to interact and communicate well with patients, staff, and vendors.
Nice To Haves
- Graduate of accredited program in medical administration and/or college, business or technical school preferred.
Responsibilities
- Handles medical records requests
- Checking patients in for clinical encounters
- Scan paperwork, insurance cards and photo ID
- Collecting co-pay, co-insurance and/or deductibles and past due balances.
- Entering charges.
- Balancing daily and providing report to Office Manager.
- Audits assigned superbills daily for following days appointments (Ins Verification, Co-pay or Co-Insurance, Deductible and/or Out of Pocket Remaining, current paperwork on file)
- Interprets appointment requests and schedules patient appointments based on clinic policies and physician preferences. Identifies any problems with making the appointment and advises Office Manager, Chief Operating Officer, or appropriate clinical staff.
- Relays relevant information to appropriate internal staff when adding or changing an appointment.
- Answers questions regarding patient appointments as requested.
- Safeguards patient information and ensures all information remains confidential.
- Participates in office meetings and educational activities.
- Maintains work area in a neat and orderly manner.
- Other duties as assigned by the Office Manager, Chief Operating Officer, or Physicians.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
