Patient Access Rep

Abilene Sports Medicine and Orthopedics • Abilene, TX

5h • Onsite

About The Position

The Patient Access Rep will work in the Physical Therapy Department. This is not a summer-only job. The role involves training in all areas including check-in/out, chart auditing, and call center functions. The position requires providing excellent customer service, contributing to a positive work atmosphere, relaying information to appropriate staff, following practice procedures for appointment entry and check-in/out, participating in office meetings and educational activities, maintaining a neat work area, and complying with HIPAA procedures. Other duties may be assigned.

Requirements

• Cross-Training in different Patient Access functions is required.
• High School Diploma, or general education degree (GED), or one to three months relates experience, and/or training or equivalent combination or education and experience.

Responsibilities

• Train in all areas: Check in/out, Chart Auditing, Call Center functions.
• Provide excellent customer service to patients by listening and appropriately serving patients.
• Contribute to an overall positive work atmosphere through actions and attitude.
• Relay relevant information to the appropriate internal staff.
• Follow practice procedures for appointment entry, check-in and/or check-out processes.
• Participate in office meetings and educational activities.
• Maintain work area in neat and orderly manner.
• Comply with HIPAA procedures.
• Other duties as assigned.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• HSA/FSA
• Short- and long-term disability
• Life and AD&D
• Legal assistance
• Employee Assistance Program (EAP)
• Up to 2 weeks of PTO starting out (Increases with tenure)
• 7 paid holidays + 2 floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED